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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A pop-up window will open. It contains elaborate info about all the operations that you can perform on the given page. Each popup opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast range of educational video clips clarifying how to use our web hosting Control Panel. They're intended for those of you who would like to see how things are getting done rather than only reading articles. Thus, everyone can quickly get to know our hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you need, examine our comprehensive Frequently Asked Questions section, which comprises questions asked by actual people and offers real solutions. We frequently "revamp" our FAQ section with new articles so as to embrace all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can contact our fantastic team of tech support engineers available 24-7 and ready to assist you with any problem. Each trouble ticket you open will be responded to in less than 60 minutes (the average support ticket response time being only twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 252344

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com