There are a number of ways to touch base with the web hosting company whose services you are using, but the one that you will always find regardless of which company you select is a ticketing system. It is the easiest method of communication for a variety of reasons. In case no customer care staff member is free at the moment and they are all busy, a telephone call may not be replied to, but a ticket will invariably be received. Moreover, you can copy & paste large pieces of information without needing to worry about typos, and in case a certain issue needs more time to be fixed or a number of responses have to be exchanged, all the information will be in the very same place, so either party can always see the comments written by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they’re typically separate from the hosting platform, so if you need to provide info or to adhere to guidelines, you’ll have to use at least 2 separate accounts and this number can rise in case you desire to manage a couple of domains. On top of that, many hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for an answer.

Integrated Ticketing System in Web Hosting

Our web hosting service come bundled with an integrated ticketing system, which is part of our custom Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia will allow you to manage everything associated with the hosting service itself in the exact same place – invoices, files, emails, tickets, etc., eliminating the necessity to sign in and out of different admin consoles. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with just a couple of clicks of the mouse without ever signing out of your hosting Control Panel. In the meantime, you may select a category and our system will present you with a variety of educative articles, which will supply you with more info and which may help you resolve any given problem even before you open a ticket. We guarantee a response time of maximum sixty minutes, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated service, which goes to say that you won’t require another platform to get in touch with our customer support team – you can do this on the spot in case you face a difficulty. Opening a new ticket requires several clicks of the mouse and finding an older one is just as simple. With our clever search option, you can quickly find any ticket that you’ve already posted. You can post a ticket at any particular moment since our help desk staff members are available to you 24 hours a day and answer in no more than sixty minutes, even though it rarely takes this much to obtain support. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about the need to log in and out of two or more platforms to resolve a simple problem.