A live chat is a real-time way of communication between a hosting company's support crew and its customers. It's an efficient way to receive some info about the website hosting services or have some issue resolved since you're talking to a live agent. The advantages of using a real-time chat service instead of calling or opening a support ticket are the smaller chance of errors when you exchange info like usernames or domain names, the more rapid response time as the communication is live plus the fact that you don't need to stay on the chat all the time - you are able to do another thing while the representative examines the issue in question. Furthermore, you are able to connect with a live chat room from any computer that's connected to the web, avoiding the telephone rates that you will have to pay in case you are calling to a different country.

Live Chat Support in Web Hosting

As part of the support services that we provide for all of our web hosting service, you can find live chat support that is available each and every day, even on holidays. You'll be able to get in touch with us no matter if you already own an account or not, as we can support you with almost anything, ranging from giving you basic info about our services if you are not our client yet and you are thinking about ordering one of the plans, to assisting you with installing an e-mail account in an email client. A part of the problems are more complex and time-consuming, which means that you will need to take advantage of the ticketing system which is built-in our Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is designed for all of our future and active clients. In case you are searching for a new website hosting account, you can chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated service so as to choose the perfect plan for your sites. In the event that you already have an account with us, we'll be able to support you timely with general, billing and first-level techmatters. Even though sometimes you'll have to open a ticket because there are problems that can't be resolved on the live chat, we will help you with lots of standard jobs, such as setting up an e-mail account in an e-mail client or forwarding one domain name to another. This way, you'll get timely assistance and you will save many hours.