One-Hour Response Guarantee in Web Hosting
Our web hosting service feature a one-hour response guarantee, which goes to say that regardless of what question or issue you might have, we will always be there to help you out. As it is, it rarely takes more than 30 minutes to get an issue sorted out or a query answered, and this is valid for both pre-sales and technical matters. Our help desk support team reps will be at your disposal 24/7, even on weekends and official holidays, so you’ll obtain swift support at any time. We are aware of precisely how precious time can be, so by the time we reply to your e-mail or ticket, we’ll have explored the issue and, in case we haven’t figured out a solution, we’ll provide you with more details on what you need to do on your end – if the circumstances require it. With our support services, you can be sure that there will be someone to lend you a hand instantaneously, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a ticket from your hosting Control Panel or send an email regarding your semi-dedicated server, you’ll obtain a reply within no more than sixty minutes. You can touch base with us at all times in regards to general, billing or technical issues and given the fact that we’re available 365 days a year, you’ll always obtain support in a timely manner. Depending on the specific question or issue, we’ll give you more info, sort out the problem if it has been caused by something that is within our reach or inform you how to proceed if you need to update a given setting for an application that we cannot access. You can forget about waiting around for an entire day for every response. The fact is, in the majority of cases we reply to tickets and emails within no more than twenty to twenty five minutes.