In the event that you have ever had a web hosting account in the past or you've dealt with any other online service, you probably know from your personal experience that for a lot of things it's better to consult with a live person on the phone than to exchange tickets or email messages. If you'd like to know more about a service before you order it or in case something small needs to be done, for instance, it will be easier and faster to do it live. When you can get in touch with representatives over the phone, it's very likely that you are using the services of a real website hosting provider, not a reseller. The type of support that you'll get on the phone may differ between different companies - from common matters to experienced technical support. Typically the majority of suppliers offer pre-sales assistance and first level phone support, while more complicated technical matters are handled through email and / or tickets.

Phone Support in Web Hosting

All of our web hosting plans offer phone support fourteen hrs a day even on public holidays, so that if you don't have an account yet, you'll be able to call us and find out more about our services or if we'll meet the system requirements for your web sites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you're able to call the number which is closer to you. In case you are an existing customer, we will assist you timely with any kind of general and billing matters as well as with numerous tech issues in order to save you time and efforts - we are aware of the fact that often it's much easier speak with a live person and get things done promptly. Of course, some situations simply cannot be managed on the phone, so in such a case you will have to employ our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server packages that we provide feature real-time phone support for fourteen hours a day. In case you wonder which plan is suitable for your web sites, you'd like to find out more about a plan's specifications or you need any other kind of information about our services, you are able to call any of the local numbers which we have in the U.S.A., the UK and Australia and our customer support representatives will help you. If you currently own an account, you can get in touch with us about general and sales issues, although we are often able to assist with a large number of tech issues as well. For strictly technical issues you will have to take advantage of our in-built ticketing system where the communication between you and our tech support crew will be in 1 place, which is the better option in case your problem requires extra time to be solved or it needs to be escalated to our system administrators.