24/7 Customer Support in Web Hosting
The customer and tech support services for all of our web hosting packages are round-the-clock, thus you can forget about waiting for a couple of days in order to receive assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an e-mail message. In case you currently have an account, you'll be able to open a support ticket in addition to the other three options for contact. You are able to pick the most appropriate way to contact us based on where you are or what kind of equipment you're using. We're able to assist you for almost any hosting-related question that you may have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even then the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
All the Linux semi-dedicated service that we offer feature 24/7 customer and tech support, so regardless of what problem you experience, you are able to get in touch with us and we'll help you without delay. The guaranteed response time for each email message or ticket that you open through your Hepsia website hosting Control Panel is just one hour; typically the response time hardly ever is more than 20 min. Furthermore, we offer phone support with a couple of local numbers internationally as well as a live chat, so that you'll be able to get in touch with us and get additional information about our solutions even if you do not have an account yet. We're able to help you with nearly any question or a difficulty you may have - payment methods, plan features, email setup, website hosting account settings, etcetera. If you use our services, you will not ever encounter a situation where you have to wait for a couple of days to get a problem resolved like you have to do with various other service providers.
24/7 Customer Support in VPS Servers
Using our VPS servers, you'll never need to wait for more than an hour to get assistance for any type of issue that you could have regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all of the support tickets which you open from your billing Control Panel or emails that you send to our tech support team. In addition, we have local telephone numbers in a couple of countries around the world as well as a live chat service where we will help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the different means of communication, so no matter what your question or problem is, there'll always be someone to help you in a timely manner. If you need help with third-party software, that you cannot set up or which gives you troubles, you can take full advantage of the Managed Services upgrade package that we offer for all our VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum response time guarantee, you will take advantage of timely support when you buy a dedicated server through our company. Our customer and technical support teams are online 24/7/365, as a result when you open a support ticket via your billing account or you send an e-mail message related to any issue with the server or the pre-installed software on it whatever the time of the day, you'll receive a response within one hour, even during holidays. Our ticketing system is the better option in case the issue in question needs longer time to be resolved or when it should be forwarded to our admins, since it is easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you can phone us or talk to a live representative through our chat service. If you add the Managed Services upgrade to your server plan, our admins will also support you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.