Client Support Channels
A Sixty–Minute Response Guarantee
Every single help request you submit to us will be dealt with within maximum 1 hour. If your ticket or email needs additional assistance from a sysadmin, we will forward it and leave a comment to notify you that your case is being worked on. If you make use of our Optional Admin Services package, all of the server management tasks included there will be performed at a time of your choosing.
A Top–Class Tech Support Service
- We’ll be online for you round–the–clock to answer any inquiries that you may have about our Web Site Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. In case you also require help handling server management tasks, check out our Optional Admin Services package, which includes data backup storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and software installation services.
A User–Friendly Help Area
We have provided the Web Site Control Panel with a circumstantial knowledge base, which features comprehensive explanations of its features and functions. Additionally, we have created in–depth video tutorials that will further reveal to you how to carry out a certain action or resolve a common problem. All the instructional articles and the tutorial video clips are easily reachable from every section of the Web Site Control Panel via the Help and Videos buttons located in the top right corner.