1 hour ticket response
Timely support is our number–one duty and this is the reason why we’ve got a team of trained support engineers who are ready to provide a quick reply to any question that you may possibly have. Simply submit your client support ticket from your Web Site Control Panel and we will reply within one hour at the latest. As a matter of fact, we strive hard and aim for a twenty–minute helpdesk ticket response time.
A First–Class Technical Support Service
Our help desk staff members have extensive experience in the web hosting service sphere and are capable enough to provide a swift answer to your problem. If, however, the situation at hand is not within the competency of a customer service technician, the client support ticket will be forwarded to a developer or administrator for additional investigation.
A User–Friendly Help Section
In the Web Site Control Panel you will find an intuitive Help Center section where you can find quick hints on how you can use our hosting services. You can find the answers to your inquiries in the F.A.Q. repository, find more suggestions in the web hosting account management articles or check our educational video tutorials.
